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Four Ways to Improve Business Outcomes in the Contact Center

A positive connection between contact center agents and customers is not only an opportunity to create satisfaction and loyalty, but also affect business outcomes such as acceptance rates and retention rates.  Pairing customers with agents who are best-equipped to handle their personality style results in more productive and positive outcomes.  See how Predictive Behavioral Routing drives customer satisfaction with measurable revenue growth and cost savings, and learn the 4 ways to improve business outcomes in the contact center with personality.