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Best Practices for Enterprises Engaging in Contact Center Cloud Migration

Satisfying customer experiences are expected by consumers. Organizations realize this and are actively migrating their internal business models, go-to-market strategies and technology infrastructure to support this direction.

This transition is not merely a migration process of moving existing functionality onto a new technology platform but a process for laying the groundwork for the foundation of the future and enabling new engagement and business models. 

Readers of this NICE sponsored IDC report will learn:  

1. What it means to the overall organization to pursue the imperative of digital transformation for customer experience.
2. The considerations related to cloud-contact center solutions. 
3. Best practices of organizations for migrating their environments.