Best Practices for Enterprises Engaging in Contact Center Cloud Migration
Satisfying customer experiences are expected by consumers. Organizations realize this and are actively migrating their internal business models, go-to-market strategies and technology infrastructure to support this direction.
This transition is not merely a migration process of moving existing functionality onto a new technology platform but a process for laying the groundwork for the foundation of the future and enabling new engagement and business models.
Readers of this NICE sponsored IDC report will learn:
- What it means to the overall organization to pursue the imperative of digital transformation for customer experience.
- The considerations related to cloud-contact center solutions.
- Best practices of organizations for migrating their environments.