A Guide to Get Real About Coaching Agents
Success and development of contact center agents depends on their managers.Good managers focus on KPIs, while great managers have one focus: to help develop the people they manage. While the idea sounds simple, the execution is anything but. Sharpen Technologies has created a guide which provides real, actionable ways to improve your coaching skills. Implement them today to grow your team's efficiency, effectiveness, and empowerment.
Download the white paper to read:
- The difference between a good manager and a great manager
- The link between coaching agents and the agent's experience
- 7 tips to coach agents