The Forrester New Wave™- Conversational AI for Customer Service, Q2 2019
Presented By: Nuance
For every brand that touts the benefits of Conversational AI—like contact deflection and cost reduction—there is another that scrapped a pilot due to underwhelming results. That's why it's critical for organizations to thoroughly assess the current vendor landscape.
In this new report, get Forrester's take on how to choose the right partner for your Conversational AI for customer service needs and why Nuance was identified as a leader—citing Nuance as “outstripping its rivals” and enabling “mission-critical, enterprise-grade, Conversational AI.”
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See what it takes to deliver enterprise-grade Conversational AI and how Nuance stacks up.
- Learn what’s driving the intense demand for Conversational AI for customer service
- Discover why AI, voice and speech engines, human/AI blending, omni-channel delivery, and security and authentication are critical to success
- Discover why Nuance is named a leader among the 14 vendors evaluated