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Getting Customer Satisfaction Right with AI Speech Analytics
Presented By: NICE
AI-driven Speech Analytics can provide critical
customer-engagement insights to help you prioritize, analyze and quantify
business challenges. These insights will enable your organization to implement
prescriptive, data-driven recommendations to improve customer satisfaction and
understand what your customer really wants.
In this white paper, discover how technology advances in
Speech and Language Processing can help you hear what your customers are really
saying, and transform your contact center to be customer-driven and analytical
by nature.