Home > White Papers > Featured White Papers

Tackle the Issue of Unpredictable Customer Traffic


Presented By: NICE


Having a precise forecast is crucial for accurate workforce scheduling and reaching desired customer service levels. If you are experiencing pain points with trying to produce an accurate forecast, you need a strategy that will help ensure you are maximizing efficiency at your contact center.

NICE, the leader in workforce management, has the most advanced forecasting tools on the market. NICE WFM 7.0, forecasting with Artificial Intelligence, gives you unparalleled flexibility that can take your workforce management solution to the next level.

Read the whitepaper and discover how NICE WFM 7.0 can: 

  • Ensure that your contact center’s unique forecasting needs are met
  • Dramatically improve your forecasting accuracy for a more efficient labor spend


Please sign in below to continue