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Infokit: Best Practices for Customer Service Messaging


Presented By: Nuance

Consumers love messaging and customer service messaging is on the rise. Yet despite its overwhelming popularity, the always-on nature of messaging can present new challenges that many organizations are not prepared to handle.

Whether you’re developing a new messaging strategy or looking for ways to improve your existing approach, download this infokit to get the critical insights you need to drive success. 

You'll learn:
1 Top use cases for integrating customer service messaging into your overall digital engagement strategy
2 The best messaging channels to implement such as in-app, SMS, messaging apps and IoT devices
3 How consumers are engaging with brands today and the ways they hope to in the future