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The State of Digital Care: A Comprehensive Analysis of Your Customers' Digital Care Expectations in 2018


Presented By: Conversocial

Customer expectations have matured rapidly, brought on by their own unquenchable demands for ease and the platforms that facilitate this ease. With today’s consumers more mobile and digitally driven than ever before, how should your social care strategy adapt?  

The State of Digital Care 2018 addresses:

  • The key consumer behavioral trends, including social messaging, impacting social customer service in 2018
  • Best practices for ensuring your brand is delivering in-the-moment resolutions, at scale, to drive profitable and lasting relationships
  • Why consumers are still skeptical when it comes to AI & Bot driven social customer care resolutions