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Four Ways to Win Over Any Customer - Creating Great Connections with the Power of Personality

NICE Nexidia

Presented By: NICE Nexidia

Smarter connections matter and knowing customers’ personalities gives you the power to understand and influence them.    

Premier brands across industries are using Predictive Behavioral Routing to drive immediate, and meaningful results to decrease Average Handle Time (AHT), Customer Effort Time, and Customer Churn while increasing metrics like Customer Satisfaction (CSAT) and Net Promoter Score (NPS), First Contact Resolution (FCR), and Sales Effectiveness. 

Read this eBook and learn:

  • The 4 types of customer personalities
  • How to identify and respond to a customer’s personality when all you have to go on are a few words over the phone
  • How to Speak your customers’ language and eliminate leaving the result of an interaction’s outcome up to chance          

Are you ready to improve key business outcomes while making the connections you’ve been missing?  

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