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Your Agent Productivity Reimagined
If you’ve ever sat down and watched your call center agents
work, you know they have one of the toughest jobs around. Customer questions
and issues are more complicated than ever, and finding an answer is like
finding a needle in a haystack. But what if it didn’t have to be that way and
you could use artificial intelligence to bring the right answer to the agents’
fingertips automatically?
You can and the future is here. The Verint Employee Desktop is a powerful
solution that helps your contact center agents provide complete, consistent and
contextual service – on the phone, live chat, email, social media, or anywhere
else.
Read this eBook to learn more about these unique capabilities that take your agents from helpless to helpful.