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Why Live Chat Is A Must-Have Engagement Channel


Presented By: Nuance

 By 2022, over 85% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. We believe this comes as no surprise to organizations with first-mover advantage who are reaping the benefits and ROI of live chat today. View the Gartner report Making Live Chat a Must-Have Engagement Channel to learn:                               

  1. How live chat and customer service messaging work together to deliver easy, effortless outcomes to today's digital-first consumers
  2. How AI, machine learning and analytics enable live agents to deliver personalized, contextually relevant service to consumers in their precise moments of need
  3. Gartner's eight best practices for making live chat a key component of your self- and assisted-service customer engagement strategy      

View Making Live Chat a Must-Have Engagement Channel today.