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Benchmark Research - Modern Standards for Monitoring Contact Center Quality
Presented By: NICE
Delivering a great service experience in today’s competitive
landscape is difficult for even the most sophisticated service
organizations. ICMI and NICE partnered to survey hundreds of contact
center executives on the state of their quality management program as well
opportunities for improvement and innovation. Download this benchmark research
survey and learn about quality management best practices. Some topics covered
include:
- Contact centers’
strengths and weaknesses
- Top challenges that
executives are facing
- New opportunities to
innovate to ensure that a quality customer experience is being delivered
Download Now