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Five Ways to Make Outbound Communications Roar

NICE inContact

Presented By: NICE inContact

Today’s contact centers are being used by companies for a wide range of outbound purposes. While these activities can generate positive business outcomes, having the right outbound communications tools in place can make a huge difference in terms of both business benefits and operational gains, particularly as a growing number of contact centers transition from being cost centers to profit centers.

Download this white paper to learn five ways that having the right outbound communication tools can enable contact center leaders to attain performance that drives results.

Readers of this white paper will learn:

• Ways to intelligently blend inbound and outbound call traffic.
• How intelligent call suppression can strengthen customer loyalty.
• The benefits of eliminating the pause in predictive dialing.
• How the cloud enables agents to effectively engage with customers and prospects.

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