Home > White Papers > Featured White Papers
The Rise of Customer Service Robotic Automation
Presented By: Jacada
In this whitepaper, Nicolas De Kouchkovsky, a
customer engagement expert and former Genesys CMO, discusses robotic automation
in the broader context of the evolving customer service, and explores its
interaction with digital transformation, artificial intelligence, and
self-service.
In order
to step up to the seemingly impossible challenge of enabling deeper customer
engagements, support organizations are turning to automation. It expands
self-service from responding to questions to actually completing customer
requests such as returning a product or changing a flight.
Automation can also assist agents who deal with a common contact center problem
of having to juggle multiple systems and applications during live customer
interactions.
Key
Discussion Points:
- RPA
as a critical technology for customer service
- How
to leverage RPA to intelligently assist agents and self-service
- Deployment
scenarios of Customer Service RPA
- Getting
started and measuring success
