The Top 10 Chatbots For Enterprise Customer Service
Presented By: Nuance
Customers love to self-serve—in fact, 44 percent of US
consumers prefer interacting with chatbots over humans for customer service. As
enterprises, governments and other organizations look to add chatbots and
virtual assistants, vendors have been scrambling to meet demand—yet most don’t
seem to meet expectations for brands or users.
Download Forrester’s new research report “The Top 10 Chatbots For Enterprise Customer Service” to see which ones are truly capable
of providing the firepower needed for a genuine enterprise deployment, and why
Nina, Nuance’s intelligent virtual assistant, received the #1 ranking among the
10 vendors evaluated.
This report is a must-read if you’re serious about
delivering the kind of virtual assistant experience that wows
customers—boosting your brand reputation and bottom line in the process.
- What’s driving the intense demand for enterprise-grade
chatbots for customer service
- The methodology behind Forrester’s assessment, and the
critical evaluation criteria to consider
- Why Forrester named Nuance’s Nina intelligent virtual
assistant the top solution