Is Your IVR Stuck in the Land that Customer Service Forgot?
Presented By: Nuance
Customers depend on the phone channel more than ever. The problem is when customers call, they often find themselves in the land that customer service forgot.
Confusing menu options, irrelevant recorded messages, no clear path to talk to an agent: all these things explain why, generally speaking, IVRs have gotten a bad rap and are a major source of customer frustration.
So, how modern is your IVR? Take this 12-question online assessment to instantly get your IVR maturity score, along with personalized, actionable recommendations that you can start using immediately to drive improvements.
Get on the road to transforming your IVR into a self-service powerhouse that can boost customer satisfaction, reduce churn and even drive new sales.