Home > Live Webcasts

Best Practices for Workforce Optimization


Presented By: CrmXchange

July 7th, 1:00 Eastern

Presenters from NICE and Verint


About the Webcast

To best optimize your workforce, companies need to combine recording, quality management and other call center technologies into one console to oversee call center performance.

WFO typically includes WFM, QM, liability recording, coaching and eLearning, performance management, surveying and speech analytics. This roundtable will discuss best practices and actionable insight that can help optimize the call center.


About the Presenters