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Best Practices for Workforce Optimization

CrmXchange

Presented By: CrmXchange



July 7th, 1:00 Eastern

Presenters from NICE and Verint

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About the Webcast

To best optimize your workforce, companies need to combine recording, quality management and other call center technologies into one console to oversee call center performance.

WFO typically includes WFM, QM, liability recording, coaching and eLearning, performance management, surveying and speech analytics. This roundtable will discuss best practices and actionable insight that can help optimize the call center.

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About the Presenters