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Best Practices - CX Megatrends to Watch in 2021


Presented By: CrmXchange

Tuesday, August 11, 1:00pm Eastern

Presented by: CallMiner and NICE inContact


About the Webcast

The world is changing.  What are the most important trends to follow in 2021?  Our panel covers a variety of topics from Analytics, AI, Digital and Work from Home.  This panel will provide a preview to help you understand which tools and best practices are posed to change customer interactions.


About the Presenters

Steve Chirokas, Director, Product and Channel Marketing, CallMiner

Steve is responsible for partner marketing, product messaging and sales enablement for CallMiner’s customer interaction solutions. He has provided CX and contact center marketing leadership at organizations including NewNet, VoltDelta, and Nuance. Steve holds a Marketing degree from Stonehill College and a Master of Business Administration from Bentley University.