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Best Practices - Contact Centers Biggest Challenges and How to Turn Them Around

CrmXchange

Presented By: CrmXchange



Thursday, October 13, 2022 1:00 pm

Panel: Verint

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About the Webcast

What are the top issues affecting your customer service department? CrmXchange has produced webcasts for over 20 years.  During that time, similar issues emerge:  

  • Employee dissatisfaction and high agent attrition 
  • Hiring and training challenges 
  • Low Customer Satisfaction and low NPS scores 
  • Wrong use of channels and tools 
  • Unclear understanding of customer expectations 

Hear big ideas that can bring your customer experience to a new level.

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About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.