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Best Practices Discussion – How to Deliver an Effortless Customer Experience


Presented By: CRMXchange

August 6,1:00 pm Eastern

Presented by CRMXchange


About the Webcast

Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty. During this webcast we will discuss a broad range of AI, Intelligent Call Routing, and Omnichannel applications that have been proven to inspire successful effort reduction.


About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.