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Megatrends to Watch for in 2024 and Beyond


Presented By: CrmXchange

August 15, 1pm Eastern

Panel includes NICE and Verint


About the Webcast

The customer service landscape is constantly evolving, and with technological advancements and changing customer expectations, businesses need to stay ahead of the curve to remain competitive. In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2024 and beyond. 

-As AI and automation continue to advance, businesses can use these technologies to improve customer service. For example, chatbots can provide faster and more efficient support, freeing up human agents to handle more complex issues. Additionally, businesses can use AI to provide personalized recommendations and solutions to customers, enhancing their experiences. 

-Customers expect support across various channels. To effectively manage multichannel support, businesses need to have the right tools and processes in place. 

-Customers want businesses to understand their preferences and provide personalized recommendations and solutions. To achieve this, businesses need to collect and analyze data to gain insights into customer behavior, and then use that data to provide personalized experiences. 

Join our expert panel as we delve into these and other trends and discuss how businesses can prepare for the future of customer service.


About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.