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Best Practices Roundtable – Seamless Customer Experience - Combining AI, VA with Live Agents

CrmXchange

Presented By: CrmXchange



September 15th, 1pm Eastern

Panel: Verint and

Oded Karev, General Manager of Robotics Process Automation, NICE

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About the Webcast

In a recent international study, two thirds of consumers said they believe customer service online and via mobile devices needs to be faster and more intuitive.

Hear the newest best practices and solutions which provide the greatest potential to enhance your customers relationships with your organization.

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About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.

Oded Karev, General Manager of Robotics Process Automation, NICE Ltd