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Best Practices Panel– Seamless Customer Experience - Combining AI, VA with Live Agents


Presented By: CrmXchange

Thursday, October 3, 1:00pm Eastern

Presentations by Tamsin Dollin, Sr Product Marketing Manager, NICE inContact and

Jen Snell, VP, Product Marketing, Verint Intelligent Self-Service


About the Webcast

In a recent international study, two thirds of consumers said they believe customer service online and via mobile devices needs to be faster and more intuitive. This panel discusses strategy that provides the greatest potential to enhance customer relationships.


About the Presenters

Jen Snell, Vice President, Product Marketing, Verint Intelligent Self-Service

 As a recognized marketing leader for emerging technology and enterprise artificial intelligence, Jen is leading marketing strategy and user engagement programs.

Jen is a frequent speaker and a leading contributor on topics shaping the development and design of interactive technologies. As both a visionary and a pragmatist, she translates the broad visions of technology leaders across the enterprise into actionable insights and purposeful solutions. 

Tamsin Dollin, Senior Product Marketing Manager, NICE inContact

With 20 years in technology, she’s crafted a range of compelling content – from technical to marketing. Tamsin has helped dozens of contact center teams to optimize and transform their operations as a trainer for the past 9 years. She is a storyteller, passionate user advocate, and news geek. Tamsin is often found daydreaming of travel or spoiling her cats.