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Best Practice Roundtable - The Future of Workforce Optimization
Live Date: July 12, 2022. PLEASE SIGN IN FOR THE RECORDING.
Presenters: Amir Cohen, Director of Marketing, Workforce & Customer Experience, NICE, and
Trudy Cannon, Director – GTM Strategy, Verint® Workforce Engagement Management Solutions, Verint® Systems Inc.
About the Webcast
To best optimize your workforce, it is paramount to provide your employees with an up-to-date set of new ideas as well as tools that allow them to excel in their dynamic and demanding work environment. We will hear:
- Why it’s critical to include hiring in your long-term planning process
- Types of tools that make every employee the right employee
- How to ensure quality and employee performance across all engagement channels
- Why it is critical to redefine your performance approach
- How the new contact center responsibilities make the agents' work even more complex
- How AI can help your employees when they really need it
About the Presenters
Amir Cohen, Director of Marketing, Workforce & Customer Experience, NICE
Throughout his 15 years career with NICE, Amir has managed businesses and products in diverse positions. Amir is a recognized expert in the complex arena of Contact Center Workforce Engagement & Customer Experience domains.In his current role, he heads the NICE portfolio marketing activities, executing business, product, and GTM strategies.
Trudy Cannon, Director – GTM Strategy, Verint® Workforce Engagement Management Solutions, Verint® Systems Inc.
Trudy Cannon is Verint’s Director of GTM Strategy supporting the Workforce Engagement Management suite including Workforce Management, Verint Monet, Performance Management, Quality Management and Engagement Data Management. In this capacity, she is responsible for driving go-to-market strategy, developing offerings, building tools, messaging, collateral, and sales enablement materials to support market growth.
Trudy joined Verint in 2011 and have held the role of Application Consultant in the Services organization and Solution Consultant in Solution Sales supporting the WFE before joining the go-to-market team. With over 25 years’ experience in contact centers, prior to Verint, Trudy held management positions with the largest telecommunications provider, a multinational financial services corporation and a major airline.