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Best Practice Roundtable - The Future of Workforce Optimization


Presented By: CrmXchange

July 12, 1pm Eastern

Panel: NICE, Verint


About the Webcast

To best optimize your workforce, companies need to combine WFM, Quality Management and other call center tools into one console to oversee call center performance. Hear best practices and actionable insights that can help fine-tune the contact center.


About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.