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Roundtable - Best Practices in Analytics and Business Intelligence

CRMXchange

Presented By: CRMXchange



Live Date: March 7, 2019. PLEASE SIGN IN FOR THE RECORDING.

Presentations from CallMiner, Gridspace, and NICE Nexidia

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About the Webcast

Leveraging analytics and business intelligence offers a distinctive opportunity to create a competitive advantage.  

Join us as we discuss best practices and proven strategies enabling organizations of all sizes to achieve consistent improvement. Just some of the items that we are going to discuss:

- Where AI and Analytics work hand in hand
- Understanding how analytics can help drive employee engagement
- How to better understand what is happening with your business

 

About the Presenters

Brian LaRoche, Director, Outreach Marketing, CallMiner

Brian LaRoche is responsible for direct and channel outbound marketing programs for CallMiner.  In addition to his marketing responsibilities he is the host and moderator of CallMiner’s popular Monthly Education Webinar series. LaRoche, a call center industry veteran, is a frequent guest speaker, panelist and guest columnist on a number of technical, collections, sales, customer service and leadership topics related to the analytics field.

Roger Lee, Customer Success Leader, Gridspace

With more than two decades of combined experience in finance, operations and services management and quality, Roger has held several leadership positions and been characterized as an “other-centered leader” who fosters a transparent environment with an emphasis on engaging and actively listening to all staff and customers. He believes that finding ways to improve the customer experience is essential – and the responsibility for improvement spans the enterprise.

As part of his global travels, Roger has given several energized presentations and written articles on customer experience including the value of a CX maturity model and VOC maturity model. 

He is a certified generational trainer and served as a team leader for the Performance Excellence Network. In 2018 and 2019, Roger served as a judge for the Stevie Awards under the customer service and sales category.

 

Abby Monaco, Senior Marketing Manager, NICE Nexidia

Abby brings over 17 years of experience in product management and marketing direction in software and technology. She plays a key role in establishing as the market leader NICE Nexidia’s vision and messaging for its Customer Engagement Analytics solutions. She is in charge of articulating and promoting the value and competitive advantages of the Nexidia Analytics and Customer Journey Solutions portfolio.