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Best Practices in Analytics and Business Intelligence


Presented By: CRMXchange

March 7th, 1:00 Eastern

Presentations from NICE and CallMiner


About the Webcast

Leveraging analytics and business intelligence offer a distinctive opportunity to create a competitive advantage.  This roundtable explores best practices and proven strategies enabling organizations of all sizes to archive consistent improvement.


About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.