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AI and RPA – Transforming Customer Service- Tech Tank

CRMXchange

Presented By: CRMXchange



June 4th , 1:00pm Eastern

Presented by NICE and Jacada

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About the Webcast

AI solutions capable of understanding natural language and messaging applications provide your customers with timely, accurate answers and employ machine learning to help deliver more rapid responses that can effectively resolve an expanding range of issues.

Using Robotic Process Automation (RPA) to create seamless bot/human hybrid automation amplifies agent productivity as opposed to replacing the agent.

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About the Presenters

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation. Sheri began her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. There, she was responsible for acquiring and maintaining major accounts.