About the Webcast
A wealth of information about your customers resides in your data. In the past, it was impossible to understand your customers’ feelings about their interactions with your company. But now, artificial intelligence provides a new method to measure customer satisfaction on a large scale and new insight on the influence of agent behavior on this metric.
In this webinar, we will provide a demo of how leading businesses are using NICE Enlighten AI to transform the customer experience with outstanding results. You will learn how to:
- Measure customer satisfaction on every interaction and agent behaviors that influence it
- Automate quality programs and agent coaching with actionable insights uncovered by AI
- Align organizational CX goals with your analytics and quality programs
About the Presenters
Jesse Goldblatt, NICE Solution Executive
Jesse is an innovative business leader experienced in software, systems, solutions consulting, sales and enterprise technology. He has extensive experience in helping organizations transform their business processes with technology. In his current role, Jesse delivers AI-based business solutions to a range of companies, including the executive leadership teams at Fortune 100 companies.