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Discovering the ROI of Call-Back Solutions for Your Contact Center


Presented By: Fonolo


Presented by Shai Berger, CEO, Fonolo and Sam Pirrera, VP of Insurance Distribution, Mass Insurance Brokers Limited

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About the Webcast

Over the past few years you’ve no doubt heard about the advances in call-back technology, but do you truly understand the ROI and how dramatically it can benefit your contact center?

Find out why an increasing number of contact centers are better handling call-volume spikes, lowering abandonment, and reducing cost-per-call, by using call-back technology. You’ll also learn how one call center seized the opportunity to implement call-backs, and as a result has improved performance and the customer experience.

 We'll talk about:
• Why Call-Backs are Important for Every Call Center
• Different Ways Call-Back Solutions Can Work
• A Customer Success Story
• How to Calculate ROI
• Best Practices for Choosing a Solution 

About the Presenters

Shai Berger, Co-Founder and CEO, Fonolo

Shai Berger is the Co-Founder and CEO of Fonolo, the pioneer in cloud-based call-back solutions. He is responsible for setting the company's strategic direction, product innovation, and driving growth. As an innovator and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience

Sam Pirrera, VP of Insurance Distribution, Mass Insurance Brokers Limited

Sam Pirrera oversees day-to-day service and operations at Mass Insurance Brokers Limited. With a passion for quality, he has been the leader for the customer service team since 2010.