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Cloud Customer Engagement Platform - A Deep-Dive Demo of Must-Have Capabilities


Presented By: Aspect

Live Date: August 15, 2018. PLEASE SIGN IN FOR THE RECORDING.

Presented By: Thomas Fradenburgh, Solutions Consultant, Aspect

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About the Webcast

Contextual, consistent and continuous experiences are no longer nice-to-haves. Customers now expect these pillars of great customer care. Disjointed customer service operations simply cannot meet the expectations of today’s connected and demanding consumers. The era of managing customer contact through complex integrations between point products has reached its limits. 

Join this demo where we’ll showcase Aspect Via®, the complete customer engagement platform in the cloud. With native interaction management, workforce optimization, IVR and digital self-service, Aspect Via is unique in supplying a complete set of cloud-based customer service capabilities that easily integrates into the larger customer-driven enterprise, enable innovation and drive business agility. 

Aspect Via is the industry’s first true and proven multi-tenant customer engagement platform featuring unified administration, reporting and analytics along with browser-based, persona-driven user experiences for agents, team leads and managers. 

This demo will cover the capabilities in the following areas:

    • Self-Service: SMS self-service, Chatbot/Digital assistant
    • Omni-Channel (channel continuity): SMS self-service to live agent assist
    • Proactive Outreach: Payment reminders
    • Process & People Optimization: Workforce Management, Performance Management & Quality Management
    • Agent Empowerment: Mobile tools
    • Reporting & Analytics: Enterprise real-time and historical reporting

    About the Presenters

    Thomas Fradenburgh, Solutions Consultant, Aspect