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How Your Contact Center Can Meet Customer Service Demands During COVID-19

Fonolo

Presented By: Fonolo



Live Date: June 25, 2020. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Shai Berger, Co-Founder and CEO, Fonolo and

Chris McLean, VP of Strategic Accounts, Fonolo

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About the Webcast

For contact centers across the US, the pandemic has resulted in high call volumes, long wait-times, and frustration for agents and customers alike. And this doesn’t look likely to change soon.

Is your contact center optimized to handle this growing demand? 

If there’s one thing that COVID-19 has taught businesses, it’s the value of human connection. Now more than ever, customers are looking for virtual touchpoints. Meeting your customers’ demand for service will be crucial to the success of your business beyond the pandemic.

In this webinar, our experts will explore the biggest challenges contact centers are facing to meet that demand — and share some insights into how you can overcome them. 

You will learn: 

  • The biggest challenges contact centers are facing
  • Tips and tricks for managing the above challenges
  • The best advice for contact centers suffering from staff shortages
  • How to manage ongoing high call volume

You’ll also see a demonstration of Fonolo’s call-back solution which reduces the frustration of long hold times, leads to happier callers, and provides for a more profitable contact center.


     

    About the Presenters

    Shai Berger, Co-Founder and CEO, Fonolo

    Shai Berger is the Co-Founder and CEO of Fonolo, the pioneer in cloud-based call-back solutions. He is responsible for setting the company's strategic direction, product innovation, and driving growth. As an innovator and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience

    Chris McLean, VP of Strategic Accounts, Fonolo

    Chris joined Fonolo in 2010 after a career in enterprise sales with IBM/Watchfire. Chris has been responsible for working closely with our founders to create a mutually beneficial licensing model, and managing the accounts of our most strategic customers. Chris has 10 years of experience in the call center space and prides himself on building long-term relationships that focus on the continued success of our customers.