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Best Practices: Empowering your Call Center Agents and Remote Workforce to Deliver A Great Customer Experience

Evolve IP

Presented By: Evolve IP



Live Date: June 12, 2018. PLEASE SIGN IN FOR THE RECORDING.

Presented by Rich Fox, VP, Contact Center Solutions, Evolve IP

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About the Webcast

According to research*, contact centers with highly engaged workforce out-perform their competitors by 147%. How do you know you are making the best use of your contact center technology to improve agent productivity & business efficiency?

In this webcast we will discuss different aspects of contact center technology that you can utilize to help your call center agents and remote workers deliver a great customer experience including:  

  • Challenges Associated with Today’s Call Center Agents & Remote Workers
  • 5 Considerations to Enhance your In-house & Remote Agent’s Productivity
  • Tips to Maximize your Contact Center Technology
  • Determining Cultural, Legal & Financial Considerations
  • Additional Recommendations to Improve Business Efficiency with your Mobile Workforce

Register for this webinar and help your team beat competition & deliver an exceptional customer experience!   

*Source: Gallup

About the Presenters

Rich Fox, Vice President, Contact Center Solutions, Evolve IP

Rich's extensive background includes 25 years of operations and technology roles that span product management, application development, contact center leadership, technology infrastructure, and voice communications.