Best Practices: Empowering your Call Center Agents and Remote Workforce to Deliver A Great Customer Experience
Live Date: June 12, 2018. PLEASE SIGN IN FOR THE RECORDING.
Presented by Rich Fox, VP, Contact Center Solutions, Evolve IP
About the Webcast
to research*, contact centers with highly engaged workforce out-perform their
competitors by 147%. How do you know you are making the best use of your
contact center technology to improve agent productivity & business
In this webcast we will discuss different aspects of contact center
technology that you can utilize to help your call center agents and remote
workers deliver a great customer experience including:
Associated with Today’s Call Center Agents & Remote Workers
Considerations to Enhance your In-house & Remote Agent’s Productivity
to Maximize your Contact Center Technology
Cultural, Legal & Financial Considerations
Recommendations to Improve Business Efficiency with your Mobile Workforce
for this webinar and help your team beat competition & deliver an
exceptional customer experience!
About the Presenters
Rich Fox, Vice President, Contact Center Solutions, Evolve IP
Rich's extensive background includes 25 years of operations and technology roles that span product management, application development, contact center leadership, technology infrastructure, and voice communications.