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Humans and AI - The Perfect CX Power Couple

Creative Virtual

Presented By: Creative Virtual

Live Date: September 6, 2018. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Chris Ezekiel, Founder & CEO, Creative Virtual

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About the Webcast

Recent research shows that the customer experience is still growing in importance for consumers when it comes to making their purchasing decisions. Many organizations are struggling to deliver a positive CX as they deal with more contact channels than ever before. Fortunately, there is a powerful new CX approach to help them build better relationships with customers: combining artificial intelligence and humans.

Join this webcast for an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact center performance, and increase customer satisfaction scores. Through a series of live demonstrations, you’ll learn:   

  • Best practices for implementing chatbots, virtual agents, and live chat to provide accurate and seamless omnichannel engagement
  • The benefits of centralizing knowledge management and using a single orchestration platform to deliver consistent support across contact channels
  • Ways to leverage a hybrid of machine learning and human curation of content to reduce support costs while improving conversational engagement

Register now to see how organizations around the globe are already using the combination of humans and AI to provide perfect customer service and help them deliver a positive CX.

About the Presenters

Chris Ezekiel, Founder and CEO, Creative Virtual

Chris Ezekiel has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Employing his technical and entrepreneurial skills, and through the development of the enterprise level V-Person™ technology, he has established Creative Virtual as one of the world’s leading providers of virtual agents and chatbots. Today Creative Virtual’s virtual agents are having over 60 million conversations per year, and the company was honoured in 2017 with the prestigious Queen’s Awards for Enterprise in the category of Innovation.