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When Customers Call, Will Your IVR Be Ready?

Plum Voice

Presented By: Plum Voice



October 24, 1:00pm Eastern

Presented by Nogol Tardugno, Director of Customer Success, Plum Voice

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About the Webcast

Today customers depend on the voice channel more than ever to resolve complex issues they can’t address through other channels. Callers get frustrated when they can’t get the information they need quickly. Too often, poorly designed IVRs cause a bottleneck in the customer journey resulting in bad customer experiences. In this webinar, you will learn how to offer an IVR experience that drives optimal customer journeys that increase efficiency and deliver better business results.

Join us for a demonstration on how to reduce customer frustration with an optimized IVR. In this demo you’ll learn:  

  • How to easily create IVR voice applications without coding
  • How to use permission structures that facilitate collaboration across technical and non-technical staff so that all team members can contribute toward delivering improved customer experiences
  • How to use data to gain a better understanding of how end-users interact with your voice application so you can continuously identify areas for improvement
  • How to effectively collect customer feedback and link it to specific customer-agent interactions
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About the Presenters

Nogol Tardugno, Director of Customer Success, Plum Voice

With over 18 years of experience, Nogol is passionate about delivering the best customer journey through the use of technology. She has a background in Computer Information Systems and has worked in financial, digital marketing and CPaaS industries.