Carel Warfield, Sr. Solutions Consultant at Aspect Software
Carel is a 10 year veteran in the contact center industry,
and has spent the last 5 years working with a variety of Aspect customers
finding ways to drive performance improvements through a balance of processes
and technology. Working in a broad spectrum of markets – public and private, he
has helped organizations adopt strategies that leverage data and analytics to
improve bottom line performance, customer experience, and address a number of
tactical agent or call handling issues.