Technology Showcase - Reduce Customer Effort and Improve Operations
Presented By: VHT
Live Date: April 19th, 2018. PLEASE SIGN IN FOR THE RECORDING.
Presented by Chad Hendren, Vice President and General Manager, CX Solutions, VHT
About the Webcast
Today’s customer wants and deserves a simple, consistent
experience across every channel. The ideal omni-channel journey effortlessly
recognizes and guides your customers to the best outcome. VHT Navigator is a
customer engagement solution that empowers the customer to get where they want
to go while enabling your organization to navigate the experience in real-time
and gather valuable details about your customers’ journeys.
In this webcast demo we will share with you how Navigator
can help you effectively:
- Bridge the gap between
digital channels and voice
- Streamline agent
transfers and escalations
- Relieve customer
frustration and avoid losing potential revenue
About the Presenters
Chad Hendren, Vice President and General Manager, CX Solutions, VHT
Chad brings more than 20 years of expertise in contact center technologies, hosted solutions, software development, and telecommunications services. He has traveled the world extensively, further broadening his exposure to industry challenges and customer experience expectations. To-date, Chad has numerous patents relating to telecommunications and multi-modal interaction handling with an emphasis on efficient, effective service delivery. His educational background is Business Information Systems and Software Development. Chad joined VHT to work with the team to advance Customer Outcome Management solutions.