Contact Center Automation Made Robust with Customer Service RPA – Technology Showcase
Presented By: Jacada
Live Date: July 19, 2018. PLEASE SIGN IN FOR THE RECORDING.
Presented by Jacada
About the Webcast
Contact Centers are not the
typical "low hanging fruits" for enterprise automation, often
characterized by high diversity and high complexity – both known automation
killers. However, new technologies are changing this, making Customer Service
Robotic Process Automation (Customer Service RPA) a viable option.
Jacada breaks down the
traditional segmentation of front office and back office automation and
introduce Customer Service RPA as a bot/human hybrid automation that amplifies
agent productivity rather than replacing the agent.
Free the agent to deliver
impactful conversations with empathy while the robot is automating manual and
tedious data entry, complex navigation sequences, and cut & paste operations.
Join us as we demonstrate the
productivity gains that Customer Service RPA brings to contact center
automation and how leading contact centers are already driving
substantial value from automation.
Key Discussion Points:
- How to leverage RPA to intelligently assist agents
- Contact center automation case studies with high ROI
- Best practices for a successful automation deployment in the contact center
Join us as we demonstrate how
leading contact centers driving substantial value from automation.
About the Presenters
Rich Garrett, Director Solutions Consulting - EMEA & APAC
has spent the last 15 years of his career with a focus on customer experience.
From designing and developing transformational natural language systems, to
creating and delivering industry-leading “digital concierge” sales and service
experiences for global Fortune 100 brands, Rich’s passion is to help
enterprises realise the business value inherent in giving consumers positive
brand interactions with simple and efficient outcomes.