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Smart Agent Assistant - Intelligent Automation with a Human Touch from within the Agent’s Desktop


Presented By: Jacada

Live Date: February 13, 2019. PLEASE SIGN IN FOR THE RECORDING.

Presented by Scott Merritt, VP, Global Head of Automation, Jacada

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About the Webcast

Jacada Smart Agent Assistant offers intelligent automation with a human touch where it matters most – at the desktop.

Join this Technology Showcase as we demonstrate the Smart Agent Assistant, an RPA bot working side by side with the call center agent to amplify productivity with instant access to the right information and processes, shorten handle times through automation implemented during and after customer interactions, and enable the agent to focus on the customer instead of the system.

What You’ll See: 

  • Automating entire processes by reaching back to the relevant systems, pulling and inserting relevant data and following preconfigured workflows
  • Taking control of manual and tedious data entry, complex navigation sequences, cut & paste operations with increased accuracy and speed within the agents desktop
  • Providing insights, real-time guidance and next-best-action alerts based on the current context of the interaction with the customer
  • Triggering and automating actions and activities from within the desktop



About the Presenters

Scott Merritt, VP, Global Head of Automation, Jacada

Scott Merritt is a passionate advocate of “Responsible RPA” having spent the last 15 years embedded in the process optimization and RPA space performing over 100 process automation assessments and supporting over 50 RPA implementations.   As Global Head of Automation for Jacada, Scott leads the go-to-market strategy for their automation portfolio and works as a trusted advisor for customers and prospects actively pursuing a digital transformation strategy.  Scott has 20+ years’ experience in enterprise technology, serving in consulting, sales and sales leadership roles and carries with him a Lean Six Sigma Black Belt which he acquired earlier in his career during his tenure at Cardinal Health.