Roger Lee, Customer Success Leader, Gridspace
With more than two decades of combined experience in finance, operations and services management and quality, Roger has held several leadership positions and been characterized as an “other-centered leader” who fosters a transparent environment with an emphasis on engaging and actively listening to all staff and customers. He believes that finding ways to improve the customer experience is essential – and the responsibility for improvement spans the enterprise.
As part of his global travels, Roger has given several energized presentations and written articles on customer experience including the value of a CX maturity model and VOC maturity model.
He is a certified generational trainer and served as a team leader for the Performance Excellence Network. In 2018 and 2019, Roger served as a judge for the Stevie Awards under the customer service and sales category.