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The Self-Service Translation Struggle and How to Fix It

Language IO

Presented By: Language IO

June 17th, 1:00 pm Eastern

Presented by Heather Morgan Shoemaker, CEO, Language I/O


About the Webcast

77% of customers say chatbots will transform their expectations of companies in the next five years. They appreciate how easily they are able to solve issues using self-service tools.

But, what about customers that don’t speak your native language. In the US alone, approximately 13%  (50 million people) of consumers are not native English speakers. Are chatbots available to them?

Unfortunately , the multilingual chatbot is hard to come by because most machine translation tools just aren’t good enough to help bots translate messy user generated content (UCG). UGC includes stuff like jargon, misspellings, acronyms, product names, etc.

Join this webcast as we explain how neural machine translation technology is making it easier to translate chatbot UGC. Learn how to break through language barriers in order to provide global customer support.


About the Presenters

Heather Morgan Shoemaker, CEO, Language I/O