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Gain Visibility Into Customer Interactions With The Combined Power of Automated Scorecards, Transcription and Sentiment Analysis


Presented By: CallFinder

Live Date: August 13, 2019. PLEASE SIGN IN FOR THE RECORDING.

Presented by Cliff LaCoursiere, VP Callfinder Growth and

Sabrina DeRose, CallFinder Analyst

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About the Webcast

How do you choose the right solution for your quality monitoring? Which delivers the in-depth evaluations crucial to improving contact center performance?

In this webcast you’ll see first-hand how combining powerful speech analytics technologies can optimize performance, functionality, and user experience. 

Get an inside look at the engine that drives: 

  • agent scorecards 
  • transcription
  • search
  • sentiment detection 

See how to create shareable reports to provide visibility and business insights to executive team members.  

Find out where the leading edge of speech analytics technology can take your company.


About the Presenters

Cliff LaCoursiere, VP CallFinder Growth

Cliff is a successful business leader and technology entrepreneur with more than 20 years of experience creating, building and growing markets for both existing and new product categories. Cliff leads the sales team, and directs the development and execution of the company's product development and marketing strategy. Cliff has extensive knowledge in the speech analytics and SaaS industry, and co-founded CallMiner.  Prior to joining CallFinder, Cliff was principal consultant with Zling,  was the vice president of sales and marketing of SDG and worked as head of sales and account management for VirtualLogger; a pioneer in the delivery of SaaS-based contact center software.

Sabrina DeRose, CallFinder Analyst

Sabrina is a seasoned customer experience professional with a background in marketing, project management, technology consulting, and career development. She is dedicated to supporting and training businesses in the use of speech analytics technology to extract insights from the conversations they have with their customers to improve the agent-customer experience. Sabrina has been with CallFinder for six years.