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Preparing for the Future of Workforce Management

CrmXchange

Presented By: CrmXchange



February 24th, 1pm Eastern

Panel: NICE and Calabrio

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About the Webcast

Workforce Management solutions have been around for over 30 years and digital channels such as chat and email have been around for over 20 years. There is a renewed interest in seeking WFM solutions that solve the WFM challenges of managing “digital channels”. In this session, NICE and Calabrio will discuss the key drivers, the challenges and the solutions.

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About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.