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Preparing for the Future of WFM


Presented By: CrmXchange

Date: Tuesday, February 11, 1:00pm Eastern.

Presented by: Rich Correia, Director of Product Marketing, NICE and

Kelly Koelliker, Director, Content Marketing, Verint


About the Webcast

Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives.

Imagine the benefits if you were able to predict what the distribution would look like for the multiskilled employees. Join us as we show you a scheduling simulation model.

Discover and experience other aspects of solutions to help improve service levels while keeping costs in check.


About the Presenters

Kelly Koelliker, Director, Content Marketing, Verint

Kelly Koelliker is director of content marketing at Verint with a focus on contact center workforce engagement solutions.   With more than 15 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, natural language search, and CRM.

Rich Correia, Director of Product Marketing, NICE

Richard has many years of experience in Product Management and Product/Solutions Marketing, with time at Cisco, Turin/Force10, Dell, and CyrusOne.  Accomplishments include driving the product direction and revenue of Turin/Force10 data center solutions from a few million, to just under one hundred million.  At Dell, he was focused on managing and marketing the different components of the data center solutions, across hardware and software.    Richard holds a bachelor’s in Mechanical Engineering from University of Rhode Island and advanced degrees in Business & Engineering from Southern Methodist University.