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Digital Era - Challenges and Opportunities

 Presented By: VHT

The digital era proposes an array of challenges for companies trying to keep up with how their consumers think, feel and act towards their brands. The most dangerous thing a company can do.....assume they know how their customers think, and that their motivations and preferences will remain the same as technology and channels change. 

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September 25th      CX Maturity Model                   
October 9th Bringing it all Together - The Powerful CX Experience