About the Webcast
You know that today, to retain your customers and acquire new ones, you need to make exceptional experiences happen. You also know today’s consumers expect exceptional experiences every time.
See how you can deliver at every interaction by:
- Keeping your customer happy by anticipating their needs.
- Providing optimized content where customers want it most (and where it’s most helpful).
- Continuously monitoring for customer pain point triggers and proactively guiding the customer toward immediate resolution with personalized, targeted, timely, and relevant assistance.
- Engaging customers at just the right moment, before consumers even realize they need your help.
- Supporting your agents by predicting customer follow up questions and providing insight on how to answer them.
Join us in this fun and informative webinar to learn about the tools and best practices that help you succeed in providing the exceptional experiences your customers want.
About the Presenters
Annette Miesbach, Senior Product Marketing Manager, NICE CXone
Annette joined the Product Marketing team at NICE CXone more than five years ago and is currently responsible for product marketing activities for a number of CXone products. Her areas of responsibilities include Omnichannel Routing, MAX – My Agent eXperience, Supervisor and Administration User Interfaces, and all inbound and outbound, voice and digital Interaction Channels. Before joining NICE inContact, she held various roles in Product Marketing and Management for a premise-based contact center solution.