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3 Keys to AI Success in the Contact Center
Presented By: UJET
Live Date: July 14, 2022. PLEASE SIGN IN FOR THE RECORDING.
Justin Robbins, Senior Director, Corporate Communications and Evangelism at UJET, and
Nate Peace, Senior Director, Solutions Consulting, UJET
About the Webcast
Artificial Intelligence is an increasing part of the
conversation when it comes to how contact centers can scale great customer
experiences. When done well, AI improves the success of self-service
interactions, powers better human-assisted services, and delivers actionable
insights across the business. When done poorly, it causes customer pain,
creates contact center angst, and erodes brand trust.
The difference between
the brands who deploy AI well, and those who don’t, comes down to how they
approach three key decision points.
In this webinar, you’ll learn how contact centers can uncover, evaluate, and build
their case for leveraging artificial intelligence in the most impactful way.
He’ll walk you through how to identify and avoid the most common AI missteps
and provide clear direction on how to address the three foundational AI
decisions.
The presentation will conclude with a demonstration of how UJET applies these
decisions into action.
About the Presenters
Justin Robbins, Senior Director, Corporate Communications and Evangelism at UJET
Justin is a researcher, educator, & advisor who’s spent the past two decades helping businesses define and deliver exceptional customer experiences. He’s developed industry training and certification programs, authored numerous research reports and how-to guides, led strategic consulting engagements, and contributed his insights to mainstream media outlets around the globe – all focused on helping organizations achieve better business outcomes from their customer experience initiatives.Today, Justin is the Senior Director, Corporate Communications and Evangelism at UJET, where he leads their Public Relations, Analyst Relations, Customer Marketing, and Thought Leadership programs.
Nate Peace, Senior Director of Solutions Consulting at UJET
Nate is the Senior Director of Solutions Consulting at UJET, a technical team that serves as product and industry experts to help solve for customer needs. Before UJET, Nate was the Operations Manager at SpotHero and made SaaS purchasing decisions and optimized internal processes. He's based out of San Francisco, CA.