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5 Digital Customer Service Practices that Reduce Effort and Churn

NICE inContact

Presented By: NICE inContact



July 14th, 1:00pm Eastern

Presented by: Vit Horky, Senior Director Digital Experience and

Chris Bauserman, VP, Product and Segment Marketing, NICE inContact

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About the Webcast

No contact center or CX leader intentionally adds friction or introduces barriers that require extra effort for customers to be serviced or complete purchases.  However most customer service organizations today are missing out on big opportunities to reduce customer effort and increase loyalty and retention by not offering digital service – and smartly using the unique aspects of each social messaging channel to deliver standout experiences.

Join this interactive discussion to learn:  

  • Why you might be unintentionally ignoring your customers – and what to do about it
  • How to create an effortless and successful experience – even when the customer is “not right”
  • What operational processes need to change for truly effortless digital service
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About the Presenters

Vit Horky, Senior Director Digital Experience, NICE inContact

Vit co-founded Brand Embassy, acquired by NICE inContact, to help build better human connections between customers and brands. Before Brand Embassy, Vit founded a European digital communications agency (successfully exited) and software distribution company (failed with style). Vit’s passion about the future of the customer service industry recently brought him to publish a book called “Customer Service in the Transhuman Age”.

Chris Bauserman, VP, Product and Segment Marketing, NICE inContact

Chris Bauserman is VP, Product and Segment Marketing at NICE inContact, a NICE company. Chris has successfully driven technology strategy and go-to-market (GTM) growth initiatives for software startups and large enterprises over the past 20 years, focusing on solutions that help organizations improve customer experience. He currently leads product marketing and market intelligence for NICE inContact, a leader in cloud contact center software.