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The 7 Compliance Commands for Customer Experience


Presented By: PACE

Live Date: December 13, 2017. PLEASE SIGN IN FOR RECORDING.

Presented by Stuart Discount, PACE Chair and Michele Shuster, PACE General Counsel

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About the Webcast

Do you know what you don’t know? 

Join PACE, the Professional Association for Customer Engagement, in conjunction with CRMXchange, for a review of the 7 Compliance Commands for Customer Experience. 

The legislation affecting customer engagement has become increasingly harder to understand.  Many business owners don’t realize that compliance is not just for outbound calls.  Many customer engagement methods are required to adhere to compliance regulations. This is one area where ignorance is not bliss. Obtain the information that will allow you to sleep easy at night and avoid compliance landmines.  

PACE Chair, Stuart Discount and PACE General Counsel, Michele Shuster, will focus on the seven most important compliance areas in any customer engagement company.  By attending, you will receive practical guidance for proactive measures to prevent regulatory enforcement actions and lawsuits, while also enhancing the customer experience.  Know what you don’t know!!!

About the Presenters

Stuart Discount , Chief Commercial Officer, Allied Global BPO

Stuart began his career in the teleservices industry in 1977 and opened his own call center company 1 2 1 Direct Response in 1988. In his role as CEO he grew the company to over 1,000 employees and multiple call centers in the US and Guatemala.

Stuart currently is the Chief Executive Officer at the Professional Association for Customer Engagement (PACE). After 25 years as a volunteer, including roles as Chairman of the Board of Directors and Chairman of the Government Affairs committee, Stuart was hired to lead the association as CEO. PACE is the only trade association that is entirely focused on the contact center industry. Stuart has represented the contact center industry for many years in the halls of Congress and with the FCC and FTC.

Stuart a graduate of Temple University resides with his wife in Yardley, Pa.

Michele Shuster , Partner at Mac Murray & Shuster LLP

Michele represents clients in consumer protection matters before the FTC, FCC, and state attorneys general, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues. She currently serves as General Counsel to PACE and oversees its Self-Regulatory Organization (SRO) program. Michele has an exceptional foundation in U.S. privacy laws and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE. 

Previously, Michele served as Chief of the Ohio Attorney General’s Consumer Protection Section, and as President of the Ohio Women’s Bar Association. She is a highly sought-after national speaker on consumer regulatory issues, and has been recognized for her achievements as an “Ohio Rising Star” by Ohio Super Lawyers® magazine and in Columbus Business First’s “Forty Under 40” list.