The 7 Compliance Commands for Customer Experience
Presented By: PACE
Live Date: December 13, 2017. PLEASE SIGN IN FOR RECORDING.
Presented by Stuart Discount, PACE Chair and Michele Shuster, PACE General Counsel
About the Webcast
Do you know what you don’t know?
Join PACE, the Professional Association for Customer
Engagement, in conjunction with CRMXchange, for a review of the 7 Compliance
Commands for Customer Experience.
The legislation affecting customer engagement has become
increasingly harder to understand. Many business owners don’t realize
that compliance is not just for outbound calls. Many customer engagement
methods are required to adhere to compliance regulations. This is one area
where ignorance is not bliss. Obtain the information that will allow you to
sleep easy at night and avoid compliance landmines.
PACE Chair, Stuart Discount and PACE General Counsel,
Michele Shuster, will focus on the seven most important compliance areas in any
customer engagement company. By attending, you will receive practical
guidance for proactive measures to prevent regulatory enforcement actions and
lawsuits, while also enhancing the customer experience. Know what you
About the Presenters
Stuart Discount , Chief Commercial Officer, Allied Global BPO
Stuart began his career in the teleservices industry in 1977
and opened his own call center company 1 2 1 Direct Response in 1988. In his
role as CEO he grew the company to over 1,000 employees and multiple call
centers in the US and Guatemala.
Stuart currently is the Chief Executive Officer at the
Professional Association for Customer Engagement (PACE). After 25 years as a
volunteer, including roles as Chairman of the Board of Directors and Chairman of
the Government Affairs committee, Stuart was hired to lead the association as
CEO. PACE is the only trade association that is entirely focused on the contact
center industry. Stuart has represented the contact center industry for many
years in the halls of Congress and with the FCC and FTC.
Stuart a graduate of Temple University resides with his wife
in Yardley, Pa.
Michele Shuster , Partner at Mac Murray & Shuster LLP
Michele represents clients in
consumer protection matters before the FTC, FCC, and state attorneys general,
in addition to conducting regulatory compliance audits and providing counsel on
advertising and privacy issues. She currently serves as General Counsel to PACE
and oversees its Self-Regulatory Organization (SRO) program. Michele has an
exceptional foundation in U.S. privacy laws and is accredited as both a
Certified Information Privacy Professional (CIPP/US) through the International
Association of Privacy Professionals (IAPP) and Customer Engagement Compliance
Professional (CECP) through PACE.
Previously, Michele served as Chief
of the Ohio Attorney General’s Consumer Protection Section, and as President of
the Ohio Women’s Bar Association. She is a highly sought-after national speaker
on consumer regulatory issues, and has been recognized for her achievements as
an “Ohio Rising Star” by Ohio Super Lawyers® magazine and in Columbus Business
First’s “Forty Under 40” list.