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That Was Easy - 5 Ways to Simplify Your Workforce Management

Verint® Systems

Presented By: Verint® Systems



December 12 1:00pm Eastern

Presented by Kelly Koelliker, Director, Content Marketing, Verint

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About the Webcast

Whether your contact center is big or small, effectively managing your workforce is a huge challenge. Why does it have to be so complicated? Now, it doesn’t. It’s time to reimagine workforce management.

Join this webinar to learn about 5 new capabilities that make workforce management easier than ever before. On this webinar, we will discuss:   

  • How to balance flexible schedules with meeting service levels
  • How to simplify WFM for employees, managers, and workforce planners
We will also discuss how automation tools can dramatically improve the employee experience.
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    About the Presenters

    Kelly Koelliker, Director, Content Marketing, Verint

    Kelly Koelliker is director of content marketing at Verint with a focus on contact center workforce engagement solutions.   With more than 15 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, natural language search, and CRM.