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That Was Easy - 5 Ways to Simplify Your Workforce Management

Verint® Systems

Presented By: Verint® Systems

Live Date: December 12, 2019. PLEASE SIGN IN FOR THE RECORDING.

Presented by Kelly Koelliker, Director, Content Marketing, Verint

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About the Webcast

Whether your contact center is big or small, effectively managing your workforce is a huge challenge. Why does it have to be so complicated? Now, it doesn’t. It’s time to reimagine workforce management.

Join this webinar to learn about 5 new capabilities that make workforce management easier than ever before. On this webinar, we will discuss:   

  • How to balance flexible schedules with meeting service levels
  • How to simplify WFM for employees, managers, and workforce planners

We will also discuss how automation tools can dramatically improve the employee experience.


    About the Presenters

    Kelly Koelliker, Director, Content Marketing, Verint

    Kelly Koelliker is director of content marketing at Verint with a focus on contact center workforce engagement solutions.   With more than 15 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, natural language search, and CRM.