About the Webcast
Join us to learn the basics of analytics and why it’s a trending topic in today’s intelligent contact centers. Mark Fagus, Contact Center Analytics Consultant, will tackle topics such as:
- The differences between speech, text and desktop analytics
- Details on different Analytics technologies, such as LVCSR, Phonetics and STT
- The top 10 Analytics business use cases
After this session, you’ll understand how analytics can improve your bottom line.