Robin Butterfield, Contact Center Analytics Consultant, Calabrio
Robin has three decades of experience working with technology including data networking, telephony, and enterprise solutions. After 20 years in product management and marketing, Robin has found her greatest passion in application and business consulting. For the past 8 years, she has focused on quality management and analytics and has provided consulting services to Fortune 500 companies whose contact centers range from dozens of agents to thousands of agents. Robin has partnered with key stakeholders and contact center management to provide effective solutions to address business pain points and ensure optimum use of their enterprise solutions, resulting in improved customer/agent experience along with increased business performance.