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Attended Robots Improve Productivity and Agent Engagement


Presented By: NICE

October 16, 1:00pm Eastern

Presented by: Donna Fluss, President of DMG Consulting LLC and



About the Webcast

Robotic Process Automation (RPA) is one of the fastest growing sectors in the market. Software robots are improving the effectiveness, quality and satisfaction of your employees by automating tedious, repetitive and low value tasks that slow them down. The new robots cannot yet build themselves, but are affordable and quick to implement. Join this webinar to learn about how to use RPA to improve your customer experience while enhancing employee engagement. The webinar will:  

  • Explain what RPA is and Present top use cases  in the contact center
  • Discuss the impact of RPA on employees
  • Provide best practices for implementing RPA


About the Presenters

Donna Fluss, President of DMG Consulting LLC

Donna Fluss is President of DMG Consulting LLC. For more than two decades she has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna drives strategic transformation and innovation throughout the services industry. She provides strategic and practical counsel for enterprises, solution providers and the investment community.