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Learn How Attended Robots Improve Productivity and Agent Engagement

NICE

Presented By: NICE



Live Date: October 16, 2019. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Donna Fluss, President of DMG Consulting LLC and

Lonnie Johnston, Senior Director of Customer Success, NICE

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About the Webcast

What's real....what's not?

Robots can improve the effectiveness, quality and satisfaction of employees by automating boring, repetitive and low value tasks that slow them down....if done right!

Join Donna Fluss, President of DMG Consulting LLC, and an expert in RPA, to learn best uses of Robotic Process Automation (RPA) to improve your customer experience. We discuss: 

  • Where to start. How to identify best applications to automate.
  • How to find the right resources to develop and implement RPA.
  • Best practices for implementing RPA.

 

About the Presenters

Donna Fluss, President of DMG Consulting LLC

Donna Fluss is President of DMG Consulting LLC. For more than two decades she has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna drives strategic transformation and innovation throughout the services industry. She provides strategic and practical counsel for enterprises, solution providers and the investment community.

Lonnie Johnston, Senior Director of Customer Success, NICE

Lonnie leads NICE’s global automation customer success practice, helping NICE’s customer base to achieve their desired business outcomes through Robotic Process Automation. He brings a successful track record of over 20 years of experience in the Customer Management industry and has overseen the deployment of new software solutions to over 65 thousand customer service representatives. Lonnie’s extensive experience in leveraging software tools to drive large-scale operational improvements, spans the areas of robotic automation, customer feedback, performance management and analytical tools. He is passionate about enabling enterprises to optimize their operations and customer service initiatives.